Our no hassle return policy makes it easy for you to return your order.  You may return your rug order with no questions asked within 30 days of receiving your order and you will receive all of your money back.  Customer is responsible for all return shipping costs.

Steps for Returning your Order

If for any reason you wish to return your rug for a 100% refund you need to follow these steps:

1. Contact us for a Return Authorization number (RA#) within 30 days of receiving your order.  We cannot accept returns without a RA#.
2. Package your order in the original packaging or equivalent packaging in order to protect the shipment.
3. Write the RA# and your contact information (Name, Address, City, State, Zip) on the outside of your package.
4. Arrange pickup by return shipper.  There are two options:
   1. BoldRugs.com arranges pickup.  This involves the least amount of hassle for the customer.  We will arrange to have your order picked up by our shipper.  Customer is still responsible for return shipping and we will deduct the return shipping costs from your refund.  Example: Rug costs $100.  Return shipping is $10.  You will receive a refund of $90 ($100-$10 = $90)
   2. Customer arranges pickup.  We suggest that you add insurance to your shipment.
5. Once Bold Rugs receives your return, allow 1-3 weeks for your account to be credited.

Other

Orders returned without a RA# or received after 30 days are subject to refusal or a 35% restocking charge. 

• If returned rugs are damaged or dirty by customer we have the right to refuse the return and/or charge additional fees.